Terms and conditions

Order - Purchase Contract

The order is a sales contract, which arises from the delivery. The condition of the electronic order is to fill in all required data and requirements in the order form.

Each order, which confirms the buyer (ie, chooses the goods, the type of payment and press the button to order and pay for) is considered to be binding.

The buyer has no opportunity to cancel the order itself. Order cancellation can only be done only after the seller has an agreement with the buyer.

In case the customer - the buyer, without the written agreement with the seller for no reason will return the merchandise back to the seller, without taking over the shipment and pay the invoice for the goods ordered, he will be charged a cancellation fee paid postage or packing invoice issued, payable within 7 days after the fact to the seller's account. If the unjust return of goods ordered to breakage or damage, the customer - the buyer pays the seller has already issued an invoice for the goods including postage and balným, even though goods gratuitously assumed.

The agreement between the parties (buyer and seller) occurs when the buyer expresses interest in the selected articles via e-shop purchase.

The company is not VAT payer.
Seller immediately confirmed, but within 24 hours of the order, ie. send the info. e-mail and notify the buyer whether the goods are in stock. If goods are in stock, the seller arranges with another buyer delivery of goods (with the consent of the buyer).

The buyer is obliged to provide correct and complete postal address to which the ordered goods are dispatched or. telefon.Kupující contact is required to remove the merchandise and pay full price. The total cost of the customer - the buyer understands when completing the order before its binding confirmation.

Upon receipt of consignment the buyer receives a tax receipt - a receipt for cash or invoice.

Buyer is familiar with the fact that goods sold has the character of the original. Therefore, slight variations can be reproduced from the original.

In order handling charge.



CANCELLATION OF ORDER

Withdrawal from the contract:

Buyer is according to § 53 paragraph 6 of the Act. No. 40/1964 Coll. (Obč. Act), the right to withdraw from the contract within 14 days of receipt of goods. If it so decides, the damaged goods with no signs of use or wear in the original package back within the stipulated period. After the return of goods, selling to the customer - the buyer return the appropriate amount for the goods before the agreed manner. The costs associated with transportation (postage and handling) will not be refunded to the customer - the buyer.

In case the customer - the buyer, without the written agreement with the seller for no reason will return the merchandise back to the seller, without taking over the shipment and pay the invoice for the goods ordered, he will be charged a cancellation fee paid postage or packing invoice issued, payable within 7 days after the fact to the seller's account. If the unjust return of goods ordered to breakage or damage, the customer - the buyer pays the seller has already issued an invoice for the goods including postage, even if the goods gratuitously assumed.



WARRANTY AND RETURNS

The warranty on goods sold via e-shop is governed by and in accordance with current legislation. Any complaints will be filled in accordance with applicable law (Civil Code, for individuals, the Commercial Code for legal entities).

All goods are covered by statutory warranty period of 24 months if the product is not mentioned otherwise. Warranty does not apply to mechanical damage or improper location in the environment.

Upon receipt of the purchased item must be immediately checked and any damages immediately deal with the carrier and subsequently with the seller.
Claim is conditional on evidential purchase goods claimed in the e-shop, which is proof of a tax document - invoice issued by seller.
Goods for the claim (not delivery, registered post) should be sent to the seller, including a copy of the invoice for the purchase of goods. The claim procedure is initiated upon receipt of the goods claimed. Within 30 days you will be notified in writing of the claim settlement (repairs, replacement, refund).

Privacy policy

Welcome to the "Ceramic Studio Prague" (www.ceramic-studio.net) web site. This statement provides the Ceramic Studio Prague privacy policy on information that is collected through this web site and the use of that information.

In General
"Ceramic Studio Prague" may use the information it collects for management and promotion of "Ceramic Studio Prague". We will not sell or disclose your information for any other purpose without your written consent, unless there is a legal requirement for such disclosure. To the extent that the Ceramic Studio Prague discloses information to third-party contractors, those third parties will be required to follow this privacy policy.

Information Collected During Your Visit to This Web Site
"Ceramic Studio Prague" is the sole owner of the information collected on this site, www.e-artgifts.com. "Ceramic Studio Prague" collects information from its customers at several different points on our web site. By using our services and accessing our site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us. Please see our Terms & Conditions under the Terms & Conditions link for a more detailed legal explanation of our general online policies.

Personal Information
We collect several different types of information on our site. We collect "personal information," which is information that can be used to identify you individually, such as your name, address and telephone number. "Ceramic Studio Prague" may use your personal information only for legitimate business purposes, and we are required to protect the confidentiality of your personal information.

Technical Information
We automatically collect and store "technical information" about your visit to our site such as: (a) the name of the domain and host from which you access the Internet; (b) the type of browser software and operating system used to access our site; (c) the date and time you access our site; and (d) the pages you visit on our site. The technical information collected will not personally identify you.
The following information explains in more detail the different forms of personal and technical information and how we may collect and use that information.

Order Forms
We collect personal information in connection with the purchase of items sold from this site. We request information from the customer on order forms for all products sold. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may be used to contact the customer.

E-mail Address
If you send us an e-mail with questions or comments or if you provide your e-mail address when ordering "Ceramic Studio Prague" merchandise, the Ceramic Studio Prague may use your e-mail address and other personal information included in your correspondence to improve the content of our web site or to respond to your correspondence.

Children's Privacy
"Ceramic Studio Prague" does not knowingly solicit or collect personal information from children through "Ceramic Studio Prague" online order forms. If at any time Ceramic Studio Prague learns that a child under the age of 13 has submitted personal information online, it will take all reasonable measures necessary to remove such information from its databases and not use such information for any purpose except where necessary to protect the safety of the child or others or as required by law.

Cookies
A "cookie" is a small text file that a web site can place on your computer's hard drive in order, for example, to collect technical information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The "cookie" transmits this information back to the web site's computer that, generally speaking, is the only computer that can read it. You may set your web browser to warn you whenever a site attempts to place a cookie on your computer or refuse to accept cookies. The Ceramic Studio Prague will use cookies collected during your visit to this site for the purpose of facilitating your use of our site and for maintaining statistics concerning use of our site that will help us make improvements. Technical information collected by cookies will not be linked to your personal information.

Notification of Changes
"Ceramic Studio Prague" reserves the right to make changes to this privacy policy and will display any changes to this privacy policy to this web site 30 days before the changes become effective. If we decide to change this privacy policy, we will post those changes to this privacy policy statement, the homepage, and other pages we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

How to Contact Us?
If you have any questions about our privacy policy statement or our use of your information you can e-mail us.

Refund policy

If you feel you require a refund (e.g. you wish to use our money back guarantee, the order was made by mistake, etc) you may request the refund by contacting us. We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason. Under almost any circumstances, we will not provide a refund after 30 days have passed from the order date. To request a refund, or ask a question, please contact us.

15 Day Money Back Guarantee

With all new purchases of our subscriptions we offer a 15 day money back guarantee. If you are in any way unhappy with your purchase then you can request a refund at any time within 15 days of your purchase. All refunds are subject to our standard refunds policy, below.